If you have any questions or require further assistance, please call the Help Desk at: +1 (202) 623-6631
Windows XP and Vista

Note: Microsoft ended support for Windows XP on April 8, 2014 and for Windows Vista on April 11, 2017. These operating systems are no longer supported.


Windows 10, 8, 7

To perform these steps, you must have the ability to install software on your computer. Local administrator permissions are required. These steps assume you are using Internet Explorer as the web browser.

Before You Begin: To check the version of Citrix Receiver installed on your machine, click here (supported only on Internet Explorer web browser)

Citrix Receiver software version 14.7.0.13011 or higher is required.

To perform these steps, you must have the ability to install software on your computer. Local administrator permissions are required. These steps assume you are using Internet Explorer as the web browser.
  1. If the Citrix Receiver client is older than version 14.7.0.13011 proceed to step 2
  2. Download and install the Citrix Cleanup Utility to uninstall the old client
  3. Reboot the machine and continue with Step 4
  4. Download and install Citrix Receiver software version 14.7.0.13011
  5. If prompted with an "Add Account" screen, click on Cancel



  6. Open up a browser session and add https://remote.imf.org as a trusted site.
    For example, on the Internet Explorer web browser follow these 8 steps:
    1. Click on the Tools
    2. Select Internet Options
    3. Select Security Tab
    4. Select Trusted sites from the four zones listed
    5. Click on the Sites button
    6. Type https://remote.imf.org on the address bar and select Add (verify on the list of websites that https://remote.imf.org has been added)
    7. click Close button
    8. click OK button



    (You need to add this as a trusted site on all other browsers you may be using)

  7. You are now ready to login to Citrix via https://remote.imf.org/.

The first time you login to Citrix, you will see a screen similar to the one below. Select Read/write access and check the box next to "Do not ask me again for this virtual desktop" if you do not wished to be prompted in the future.




Select Permit all access and check the box "Do not ask me again for this virtual desktop" if you do not wish to be prompted in the future